Terms of sale

1. Purpose

These terms govern sales made on the Wá xɔ website between [to be completed], [to be completed], registered in the RCCM under number [to be completed], IFU [to be completed], whose registered office is at [to be completed], Cotonou (“Wá xɔ”), and anyone who places an order (“the customer”). Confirming an order constitutes acceptance of these terms.

2. Products

The products offered are those displayed on the site, while stocks last. Wá xɔ stores its products itself in Cotonou; the stock shown is updated with every order. Photos and descriptions are as accurate as possible; a slight difference in color or packaging is not a non-conformity.

3. Prices

Prices are shown in CFA francs, all taxes included. Delivery fees are added to the price of the products and are shown before the order is confirmed. The price charged is the one displayed at the time of the order.

4. Ordering

The customer selects products, provides delivery details, chooses a payment method and confirms the order. An order number (WX-…) is displayed and a confirmation is sent by WhatsApp or SMS. Wá xɔ may cancel an order in case of incomplete information, a product that has become unavailable or a payment incident; the customer is then fully refunded.

5. Payment

Accepted methods: MTN MoMo, Moov Money, Celtiis Cash and Visa or Mastercard bank cards, as well as payment on delivery (cash or Mobile Money). Online payments are handled by an approved payment provider; Wá xɔ never has access to secret codes or full card numbers.

6. Delivery

Cotonou and Calavi: next-day delivery for any order placed before 18:00, Monday to Saturday, for 1 000 F, free from 15 000 F of purchases. Other cities in Benin: within 48 to 72 hours, for 2 500 F. The courier calls the customer before arriving. If the customer is absent, a new delivery is offered; after two unsuccessful attempts, the order may be cancelled. No delivery outside Benin for now.

7. Exchange and refund

The customer has 7 days from receipt to request an exchange or a refund, without having to give a reason, for an unused, complete product in its original packaging. Unsealed hygiene or care products (face brush, trimmer, makeup brushes, for example) are neither taken back nor exchanged, unless faulty. The refund is made to the original payment method, or by Mobile Money for a payment on delivery, within 7 days of receiving the returned product. The procedure is on the Delivery and returns page.

8. Faulty or non-conforming product

Any defect or product error must be reported within 48 hours of receipt, with a photo. Wá xɔ exchanges or refunds the product and covers the return costs.

9. Personal data

Data collected when ordering is processed in accordance with our privacy policy.

10. Governing law and disputes

These terms are governed by Beninese law. In case of a dispute, the customer first contacts customer service to seek an amicable solution. Failing that, the dispute is brought before the competent courts of Cotonou.